What kind of support do you offer once the job is completed? Who maintains and updates the site?

As one of our customers, every aspect of your online success is important to us. This includes having a professional website, suitable hosting, search engine optimization (SEO) and website maintenance – just to name a few. As long as you are with our company, you will have access to telephone and email support with quick turn-around times.

If you’ve ever had website or server challenges that had the potential to affect your revenue, you know how important good customer service can be. Having the option to speak to a live person – as opposed to just a help forum – can be critically important to your bottom line. A quick response time for support services can mean a revenue difference of hundreds, or possibly thousands of dollars to your business.

We also understand that you don’t want to be having to call technical support every time that there is a change to your business – such as a new product or service, a sale or a price change. For this reason, we offer content managed system (CMS) website design. There are literally thousands of CMS programs available on the market so going it alone can be a daunting task. Using the wrong system, can ultimately slow down your online progress and ultimately be a detriment to your business. This is why our website designers, give you a CMS that is custom designed for your website.

Content Management Systems (CMS) is a way to let you manage your website content without being a web designer. It is a simple, intuitive process that lets you add, delete and change content as your business changes. And don’t worry, the core design of your site will stay the same, so you can’t “break” anything! Another great advantage of CMS is that it is completely web-based. If you want to make a change to your website, you simply have to log in to your website to do so. No additional software is required. So if you need to make a quick change, you don’t have to come into the office to do so – all you require is internet access.

Furthermore, CMS allows you to make a variety of edits including, changes to content, uploading files such as PDFs and video files, as well as adding, removing or changing photos. You can even create additional pages for your website that will have the same look and feel as the rest of your site. Our website designers will work with you to ensure that your CMS has the right features for your website and for your business. For example, if your site requires a shopping cart, we will ensure that you get the shopping cart that best suits your unique needs.

And while we provide CMS programs that are simple to administer, we do of course understand that sometimes you may need the help of someone with more technical experience. And we are here to help. Anytime that you run into an issue that you are not able to resolve, we welcome your calls to our help services.

 

Website Support & Maintenance

 

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